Customer Testimonials

Today I purchased a vehicle from Joe Holland Chev in Charleston WV and I wanted to take a moment to recognize the outstanding service I received through the entire process. A special thank you to Sales Manager, Chase Russell for making what can often be a stressful experience smooth and straightforward and enjoyable. From start to finish Chase was knowledgeable, professional, responsive and genuinely committed to ensuring everything went smoothly!

Chris was a great salesman to deal with. Everything was upfront and straightforward before I arrived. I highly recommend Chris and the joe Holland team

The easiest buying process ever! Entire team was spectacular. Extremely competitive pricing and no pressure guys.

I recently purchased a new Chevrolet Trax Activ from Joe Holland Chevrolet. Cody Ray, James May, and Phillip Warren made buying a new Trax a painless and hassle free experience. A special shout out to Cody Ray for being very attentive, and patiently answering all my questions; everything from explaining vehicle features to financing. He even helped me pair my phone to my new Trax and connect Android Autoplay! There was never any pressure or pushy sales tactics, and every single person I met was very welcoming and asked if I needed assistance. Whenever I decide to buy another vehicle, ... Read More

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Google - Jun 4, 2026

I recently purchased a new Chevrolet Trax Activ from Joe Holland Chevrolet. Cody Ray, James May, and Phillip Warren made buying a new Trax a painless and hassle free experience. A special shout out to Cody Ray for being very attentive, and patiently answering all my questions; everything from explaining vehicle features to financing. He even helped me pair my phone to my new Trax and connect Android Autoplay! There was never any pressure or pushy sales tactics, and every single person I met was very welcoming and asked if I needed assistance. Whenever I decide to buy another vehicle, I will definitely go back to Joe Holland!

Excellent experience. Mr Smith was very helpful answered all my questions.

Couldn't ask for better service or nicer people. Would definitely send my friends to check them out, hell I'd send my enemies.

We were on our way to Harrisburg and need to charge my Rivian SUV. I had problem connecting the charger. I walked up to the guy at the service dept of the dealership. He helped me to start the charging process. He invited us in to their lounge and offered coffee. He distance to do it. Thank you and God bless.

Great business all around. Salesman was top notch

Purchasing our truck was very easy. This is the first time we felt no no pressure. Jimmy our sales person had the truck ready for us when we arrived. We drove 3 hours from NC for this truck. Very professional and personal. I highly recommend Joe Holland Chevrolet and ask for Jimmy.

Chase Russell is a dedicated member of your sales team. He educates himself on your inventory of vehicles and has a knowledge of the competition and covers the benefits of the Chevrolet Colorado versus other makes of comparable trucks. Honestly is important to me and Chase displayed a great amount of integrity while dealing with me. I will be a return customer in the future thanks to the whole team at Joe Holland.

Friend had purchased a car & we drove down to pick up. Really friendly salesman - a real gentleman sweetheart. The process was pretty painless although took us a few hours but worth the treasure we came home with so all good. Would make another purchase if in need...

Wonderful, friendly service.

Bought a 2026 traverse z71 and Clark in sales was awesome, great guy and super friendly, Vehicle was washed and filled with fuel when we arrived, before we decided to purchase. One step ahead and quick ! Good service on sales side. Will be back to purchase again. ⭐️⭐️⭐️⭐️⭐️

Highly recommend Joe Holland. They got my car in fast and diagnosed the problem. Kept me updated frequently on the status of my car. Gave me a loaner to drive.

Fast reliable service. I never even give my car a second thought shen its over there. I KNOW theyll go above and beyond

This was the fastest and easiest sale that I’ve been apart of. I think signing the paperwork was the longest part of the sale. Great people to deal with. I will never go back to Cardinal Chevrolet again. All of my services will go to Joe Holland from now on.

All though we couldn’t make a deal the salesman was very professional and friendly I definitely recommend giving them a try when you’re in search of a new car

My husband and I had an exceptional sales experience at Joe Holland Chevrolet. From start to finish, the entire buying process was seamless, efficient, and genuinely enjoyable. My sales representative, Clark Smith, was phenomenal. He had been helping me search for the right vehicle for months, consistently checking in with me, often weekly, to talk through options and keep the process moving at a pace that worked for me. His patience, dedication, and willingness to truly listen made all the difference. He created a completely no-pressure environment while remaining incredibly attentive, knowledgeable, and responsive throughout. Clark also helped my husband ... Read More

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Google - Mar 25, 2026

My husband and I had an exceptional sales experience at Joe Holland Chevrolet. From start to finish, the entire buying process was seamless, efficient, and genuinely enjoyable. My sales representative, Clark Smith, was phenomenal. He had been helping me search for the right vehicle for months, consistently checking in with me, often weekly, to talk through options and keep the process moving at a pace that worked for me. His patience, dedication, and willingness to truly listen made all the difference. He created a completely no-pressure environment while remaining incredibly attentive, knowledgeable, and responsive throughout. Clark also helped my husband purchase his vehicle two years ago, and since then, he is our go-to for anything car-related. That level of trust and consistency speaks volumes, and it’s clear that he genuinely cares about building long-term relationships with his customers. He is truly phenomenal. I’d also like to recognize Chris Ashworth in finance, who was equally outstanding. He made that part of the process smooth, clear, and stress-free, taking the time to ensure everything was thoroughly explained and handled efficiently. In addition, several other team members stepped in along the way, and each interaction contributed to an overall A+ experience. It’s clear that there is a strong culture of teamwork and customer care at this dealership. This experience reflects extremely well on the Chevrolet brand. The level of professionalism, communication, and genuine customer focus shown by the entire team made a lasting impression. I’m very grateful and would confidently recommend Joe Holland Chevrolet to anyone considering a vehicle purchase.

I worked with Dave and had a great experience. He and the team there were able to help me out a little bit off the already competitively priced truck I got in order to keep the monthly payment below what I really wanted to pay. I walked out the door with a new set of keys as a happy guy with a new truck. I would recommend this dealership to a friend.

They charge 25 percent interest on vehicles even if you have amazing credit and a great down payment I wouldn’t recommend financing here the customer service was good though

Awesome deal on an awesome truck. Bennie was amazing. Thanks to everyone.

I have no complaints with the repair of my vehicle, but the communication was definitely lacking. I had a rental vehicle and made that known upfront. The customer service rep told me the day that I dropped my vehicle off that I would get a call the next morning to let me know when my vehicle would be ready. That was not the case. I made a total of three calls that day. Just trying to get communication on whether or not I would need to keep my rental vehicle one extra day. I finally found out about 3:30 in the ... Read More

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Google - Mar 9, 2026

I have no complaints with the repair of my vehicle, but the communication was definitely lacking. I had a rental vehicle and made that known upfront. The customer service rep told me the day that I dropped my vehicle off that I would get a call the next morning to let me know when my vehicle would be ready. That was not the case. I made a total of three calls that day. Just trying to get communication on whether or not I would need to keep my rental vehicle one extra day. I finally found out about 3:30 in the afternoon. Got my rental back 10 minutes before they closed.

This is this is the second time in 5 years that we have purchased a car from Joe Holland Chevrolet. Both times we have had excellent experiences from our salesman Benny Morton, all the way down to signing the final paperwork. I recommend any one to go to Joe Holland Chevrolet in Charleston, WV

I had an excellent interaction with the sales team! I love my new Traverse. I would highly recommend purchasing a new car from Joe Holland Chevrolet! Thank you Erick and Jeremy!!!

Rich was great very happy with my 2026 traverse

Excellent experience and we done most online from home. Very smooth process and knowledgeable, friendly salesperson. Always a pleasure at Joe Holland.

I shopped locally in Kentucky for a Tahoe and spent hours driving around, looking at inventory, and letting dealerships know I was a serious buyer. The best offer I received was only $1,200 off sticker — and that was when I could even get someone to respond to my requests. Then I heard from Benny at Joe Holland Chevrolet. He was very nice, easy to talk to, answered all of my questions, and consistently followed up. We worked out a fair price, and he even arranged shipping directly to my door. Just when I thought it couldn’t get any better, Sam ... Read More

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Google - Mar 1, 2026

I shopped locally in Kentucky for a Tahoe and spent hours driving around, looking at inventory, and letting dealerships know I was a serious buyer. The best offer I received was only $1,200 off sticker — and that was when I could even get someone to respond to my requests. Then I heard from Benny at Joe Holland Chevrolet. He was very nice, easy to talk to, answered all of my questions, and consistently followed up. We worked out a fair price, and he even arranged shipping directly to my door. Just when I thought it couldn’t get any better, Sam and his wife delivered my Tahoe 320 miles. They were a very pleasant surprise — personable, professional, and great to talk with. I truly enjoyed our conversation. Car buying isn’t what it used to be before COVID, but the team at Joe Holland Chevrolet is top-notch. I highly recommend them if you’re in the market for a vehicle.

Great communication with Joe Holland Chevrolet. Got the truck i had been looking for and at a great price. Awesome dealership

Great experience ! Best I ever have had.

I recently purchased my new Chevy Colorado LT from Joe Holland Chevrolet, and I couldn't be more pleased with the entire process. From the moment I made online contact with Cody, I was greeted upon my arrival with a friendly smile, a firm handshake, and zero pressure from my sales consultant, David Good. He had the Colorado ready when I arrived, answered all of my questions, and guided me through every step with patience and professionalism. The pricing was transparent, the trade-in offer was fair, and the paperwork was handled by Roger Miller quickly and efficiently. I truly appreciate ... Read More

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Google - Feb 21, 2026

I recently purchased my new Chevy Colorado LT from Joe Holland Chevrolet, and I couldn't be more pleased with the entire process. From the moment I made online contact with Cody, I was greeted upon my arrival with a friendly smile, a firm handshake, and zero pressure from my sales consultant, David Good. He had the Colorado ready when I arrived, answered all of my questions, and guided me through every step with patience and professionalism. The pricing was transparent, the trade-in offer was fair, and the paperwork was handled by Roger Miller quickly and efficiently. I truly appreciate the effort they put in to making sure I felt confident with my purchase. I highly recommend Joe Holland to anyone seeking an honest and stress-free experience!

Was easy to work with. The salesman, and manager was accommodating with the me on having to wait for the loan to come thru the mail. Held the car until I was able to pick it up.

My car is running much better. I really appreciate Caleb Price and the team for working with me especially the lengthy warranty process that was messy from the beginning. They kept me informed and in the loop with the entire process.

The Chevy tech was very helpful and told me exactly what I needed to confirm.

The staff was very nice and the service was fast. Thank you 🙂

I had a really great experience at this dealership. Everything was easy and straightforward. Sammy helped me out and was awesome — super friendly, helpful, and patient while answering all my questions. He made the whole process smooth and stress-free. I’d definitely recommend this place and would come back again.

I was impressed with how easily the transactions took place. Jimmy was very helpful and answered all of my questions. The financing process took less time than I thought. I feel that Joe Holland is a reputable dealer and I came back to them because I had dealt with them in the past.

David Parsons was my salesman and he did a fabulous job. The finance team was also top notch. Pulled in the lot to start looking for a vehicle around noon, everything was signed sealed and delivered by 3 pm. Hassle free. Great experience.

Very knowledgeable staff. A pleasure to work with

Joe Holland has been a pleasure to work with. After putting down a deposit for my grey chevy 2500 z71 Trailboss. Another salesman actually sold it before I come to pick it up. So my salesman Alan worked things out and got me the exact same truck but white and upgraded the package with few extras that my original truck didn’t have. We usually by from Joe Holland and this shows they are one of the best in the valley. Thank you Alan and Joe Holland

I had an exceptional experience from start to finish. David in sales was professional, responsive, and easy to work with throughout the process. Chris in finance was equally great — everything was explained clearly and handled efficiently, which made the final steps stress-free. I also had my car shipped to CT,and even the shipping experience was seamless. Sam, who handled the transport, was great to work with and communicated clearly throughout. The entire team, including the used car management side, was respectful of my time and very responsive. Overall, it was a smooth and straightforward car-buying experience, and I would ... Read More

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Google - Jan 13, 2026

I had an exceptional experience from start to finish. David in sales was professional, responsive, and easy to work with throughout the process. Chris in finance was equally great — everything was explained clearly and handled efficiently, which made the final steps stress-free. I also had my car shipped to CT,and even the shipping experience was seamless. Sam, who handled the transport, was great to work with and communicated clearly throughout. The entire team, including the used car management side, was respectful of my time and very responsive. Overall, it was a smooth and straightforward car-buying experience, and I would absolutely recommend this dealership.

Great selection of Chevy Trailblazers on their lot. The staff was easy to work with and I was able to purchase the vehicle I had been looking at online. Hassle free process from start to finish.

Great Price and no pressure

Staff was very helpful, polite and professional. Gave the best GM deal/trade.

I had an issue with my vehicle and it was fixed correctly and I was kept informed during the process. I am impressed with the service team and the great work that was done. I had my vehicle at another dealership and they couldn't find the issue but it is now correct and is perfect. Thanks to all of you.

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They took very good care of us! No hassle, got approved and drove out, with my new 2020 Chevy Traverse! I love it!

Great Cars, Great People, Great Customer Service.

I was looking for a particular truck no dealership around me had one like I was looking for, got online and found one at your dealership (Joe Holland Chevrolet Charleston West Virginia) I called and spoke to a Salesman got the deal done over the phone. I drove 6 hours one way from South Carolina and 6 hours back. I had a pleasant experience with my salesperson (Richard Kingsley) at the dealership, I would highly recommend them! Thanks, John Thompson

James May did a great job educating us about our new vehicle! He was very knowledgeable and not overbearing. Good salesman!!

Good people, good dealership, lots of vehicles, good service department, all around good company, highly recommend JOE HOLLAND

Clark smith, John and Erick Meadows, along with all of your staff did phenomenal. I was very happy to be a returning customer of Joe Holland.

I had a good experience buying my new truck, the salesman James was very knowledgeable and helpful. I would recommend Joe Holland to my family and friends.

I have dealt with Joe Holland for over 25 years. I always trust the sales reps to be honest with me. They keep me coming back. I now deal with Clark Smith and Daniel Harmon. They are great.

My boyfriend and I had a great experience working with James May at Joe Holland Chevrolet. He was friendly, knowledgeable, and took the time to understand what we wanted in a vehicle. He answered all of our questions and made the financing process straightforward, clear, and simple. James also followed up to make sure everything was going well after the sale. If you are looking to purchase a vehicle James is the man to talk to!

I had the pleasure of meeting and working with Rich Kingsley. He listened my situation/needs and had me in a truck I absolutely love in no time. Rich was great with my grandson too. I highly recommend Joe Holland and especially Rich Kingsley.

I have purchased my share of vehicles in my life, and this was by far the best truck buying experience I have ever had. I live North of Pittsburgh PA and was shopping for what may be my last Pickup truck. I found 2 at my local dealer (where I purchased my last 2 trucks). I learned of Joe Holland Chevrolet during my search. I called and spoke with Brian and within 1 hour, he sent me all the info on what would be the truck I purchased. Everything I wanted plus more, for over $7k less. SO WORTH THE DRIVE. 😄

If you’re in the market for a new vehicle, go to Joe Holland. I was treated with respect and professionalism. Ryan Massey is a great sales person and I will be telling my friends and family to go see him!

My vehicle broke down while traveling. Contacting the Joe Holland dealership was easy and getting the vehicle fixed was pleasantly quick. Parts ordering and installation were smooth and efficient. I want to thank the diesel mechanic in addition to the support staff in service for an especially outstanding service and repair experience. Thanks again for the support provided.

James and the rest of the sales team made you feel like family. Buying a new car is awful and these guys made it painless!! 5 Star customer service!!!

Amazing!!!! There is no other word to describe!!!! Everything was perfect!!!! Brian was amazing and helped me during the whole process. All the team worked together perfectly!!! Highly recommend!!!!! I really appreciate it!!!! God bless you and your families.

I had a great experience! Employees were helpful and patient with me. They walked me through the whole process and were informative. Great experience for my first car purchase!

From the start it was a very positive experience. The staff were kind and accommodating and the process was simple and concise. Made buying a new car simple and enjoyable. I love no stress environments and Joe Holland fits that description perfectly! Thanks so much.

Great communication and smooth process. Rich and the team are top notch!

Bought at 2025 Tahoe in May, by the end of May noticed rattles in the interior back side panels. Was told they fixed them. Drove the vehicle 45 minutes to my home, it was not fixed. Returned a week later for the same rattle that they “finally fixed.” Again, a month later the rattle returned. I need my vehicle so I didn’t make it back in until yesterday, November 7 where they said they adjusted the panel and fixed it, mind you I also have paint coming off a small piece on the exterior window that also had to be looked at. ... Read More

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DealerRater - Nov 8, 2025

Bought at 2025 Tahoe in May, by the end of May noticed rattles in the interior back side panels. Was told they fixed them. Drove the vehicle 45 minutes to my home, it was not fixed. Returned a week later for the same rattle that they “finally fixed.” Again, a month later the rattle returned. I need my vehicle so I didn’t make it back in until yesterday, November 7 where they said they adjusted the panel and fixed it, mind you I also have paint coming off a small piece on the exterior window that also had to be looked at. Drove my car through sissonville, heard the rattle again, actually my son heard it since they sit back that. After turning the radio down, it certainly was back. I was literally 15-20 minutes away. At this point I’m done talking to Chris, I’m requesting to speak to the owner or the manager over the entire service department. My parents have driven fords my entire life, had an expedition since 2000, it has over 300,000 miles and my dad now uses it as a farm vehicle. It has rattles, now. He also has a newer expedition that he bought a few years ago without any issues. How does a brand new vehicle have a rattle? I can’t believe how people take zero pride in their workmanship. I would want a new vehicle, under warranty to be fixed and corrected. I would be embarrassed if I had a customer have to call again about an issue (4th time now).

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Allen was great to work with. He explained things throughly.

Always very friendly employees and atmosphere.

Richard Kingley is your go-to sales person from start to finish. Even dropped off my cargo mat at my house for me! Check out the Equinox. You won't be disappointed!

Great!

Great experience across the board at Joe Holland!

My salesman Clark was very helpful, and worked hard to find the best suv for me.

Fast and easy!!!

Benny is the best! He is not a pushy salesperson. I have referred many people his way. We always leave with what WE WANT! Our visits to Joe Holland's is like catching up with old friends.

Clark Smith made my purchase of my new 2026 Equinox an excellent experience from start to finish. He was professional, knowledgeable, and made the entire process smooth and stress-free. I couldn’t be happier with my new vehicle and the outstanding service he provided!